World-Class Support, Anytime.
Real Experts — Based in the U.S.
When you need help, you shouldn’t have to fight through a phone tree or explain your system to a call center. Beacon support is available 24/7, and the person you speak with is located in the continental United States — trained on Beacon solutions and able to act immediately to resolve real issues.
Support That Actually Supports You
Your agency operates 24/7 — and your technology has to keep up. Our support model is designed for mission-critical public safety environments: fast response, clear communication, and practical solutions that keep operations moving.
24/7 Coverage
Help is available day or night for time-sensitive operational needs — not “next business day.”
Continental U.S. Based
No outsourcing. No language barriers. You’ll speak with a U.S.-based professional who understands public safety operations.
Real Problem Solvers
The person you reach is equipped to troubleshoot and resolve issues — not just “take a message” and escalate.
Clear Ownership + Follow-Through
We keep you informed, document progress, and stay engaged until the issue is resolved.
Submit & Track Requests Online
Use our secure Jira portal to submit tickets, attach screenshots/logs, and track status updates in real time.
- Submit service requests and incidents
- Upload attachments and documentation
- Track progress and communicate with our team
- Maintain a clear history of resolutions
Best results when submitting a ticket
Include the module (Jail/CAD/Records/etc.), the user or workstation, the time of the issue, and what you expected to happen. If available, attach screenshots or logs — it helps us resolve faster.